The health and safety of Technogym products is guaranteed through a rigorous process that starts from the design phase: each product is developed following specific industry regulations, reliability criteria and durability requirements that exceed regulatory requirements.

Each product development project is led by the Product Developer (PD), who coordinates a cross-functional team, involving different business skills. Among these, the Quality Assurance department is represented by the Product Quality Managers (PQM), who provide methodological support and prepare the Quality Profile. This document, together with the specific Product Risk Analysis conducted by the PD, plays a fundamental role in the preventive process, highlighting the critical aspects of the product for safety and functionality, and ensuring customer satisfaction.

With a view to the continuous improvement of its processes and to guarantee ever higher quality standards, starting in 2025, Technogym has also introduced a structured training update programme on risk management and FMEA (Failure Mode and Effects Analysis) methodology dedicated to interfunctional teams. It was developed in collaboration with the Research & Development, Production Engineering, Supply Chain, Service and Quality Assurance departments, with the aim of spreading a shared culture of prevention, improving internal technical skills and ensuring a uniform and rigorous approach to product safety throughout all phases of the product life cycle.

Technogym carries out countless tests on each product in development to verify the user experience, ensuring that the equipment is safe, reliable and that the execution of the exercises is comfortable and risk-free. This is particularly important for products used in rehabilitation pathways, for which it has obtained ISO 13485 certification, which guarantees strict control of all design and production phases, in collaboration with scientific partners, to ensure effective benefits in rehabilitation pathways. Technogym has also obtained ISO 9001, which confirms the adoption of an effective quality management system that complies with international standards, thus guaranteeing the reliability and quality of its processes.

When choosing its materials, Technogym scrupulously complies with industry regulations, avoiding the use of substances hazardous to health. A compliance verification system ensures compliance with these regulations already in the procurement phase, detecting and correcting any non-conformities before the product is distributed on the market.

The focus on user safety also continues throughout the production process, through checks and inspections of components and finished products. Each machine undergoes rigorous intermediate and final testing to verify its correct functioning, thus guaranteeing safety and maximum effectiveness for end users.

Through tools such as the NPS (Net Promoter Score), periodic surveys and timely analyses on all products that have undergone technical interventions (such as the Customer Quality Rate (CQR), an analysis that covers a 12-month period), Technogym constantly evaluates the performance and reliability of its devices. When critical issues arise, corrective actions are undertaken and assessments are carried out in order to improve any aspects of the product. The process of managing non-conformities is integrated with the continuous improvement of the product resulting from the feedback received from sales representatives and direct reports from the market.