Product safety and quality

Product safety and quality

Product safety and quality
Our commitment to safety and quality

Our commitment to safety and quality

The development process is focused on creating products capable of providing effective, safe, and aesthetically appealing exercise experiences that offer users a positive emotional as well as functional experience. Attention to quality and safety is an essential prerequisite to ensure products with excellent performance, aligned with our commitment to a healthy lifestyle founded on wellness.

Ensuring product safety

Each development process is managed by a cross-functional team in which each member, according to their represented expertise, progresses through the different steps following specific procedures.

The Quality Assurance function is represented by the Product Quality Managers (PQM), who, in addition to providing methodological support, contribute to the definition of the Quality Profile & Risk Assessment Report. These tools are of fundamental importance as they serve a preparatory and preventive purpose, highlighting the most sensitive aspects of the product in terms of safety and functionality, all aimed at achieving customer satisfaction.

Technogym also utilises tests, conducted for all product development projects, to verify the user experience, ensure that the equipment meets user expectations, and ensure that exercise execution is safe, comfortable, and enjoyable. Preventing injuries and avoiding health risks that may result from improper posture or incorrect movements are indeed crucial aspects in product definition.

Specific attention is given to products classified for use in rehabilitation pathways; Technogym has obtained the "UNI CEI EN ISO 14385 Certification" for the design, production, installation, and assistance of equipment for functional rehabilitation, and based on this, it oversees the processes for the development of such products, which also involve the involvement of scientific partners to ensure the actual benefits of the product in support of rehabilitation pathways.

Material selection

Material selection

When selecting materials, Technogym ensures compliance with current Italian and European regulations to avoid the use of substances that may be harmful to health. Full compliance with all regulations is monitored through a conformity verification process carried out via the information system managing procurement, enabling the detection of any non-compliance conditions before the product is distributed.

All suppliers are required to adhere to REACH and RoHS regulations, ensuring a higher level of health and environmental protection by limiting the use of chemicals throughout the production process and reducing associated risks. Additionally, in 2021, Technogym adopted the Chemicals Management Policy to ensure constant attention and continuous monitoring of environmental impacts, health, and safety regarding the use of chemicals in operational activities and throughout the value chain.

Technogym does not use chemical substances in the phase-in and phase-out process. It also requires its suppliers to comply with REACH and RoHS regulations. That said, work began internally in 2020, which led to the strengthening of Technogym’s commitment, in 2021, to managing waste from chemical substances and preparations (at the reporting date, the policy in question was finalised and adopted by the Group).

End user safety

The focus on the impacts of health and safety on end users is maintained throughout the product development process, with risk analysis assessments, medical/scientific and functional validations of products. The results are used to manufacture products that incorporate improvements designed to neutralise risks, guaranteeing safety and maximising the health benefits for end users.

The After Sales service, which is managed by the Subsidiaries Operations & Services Division, is based on modular service contracts aimed at ensuring the safe, efficient functioning of all machines throughout the life of the contract. The service contract is fundamentally important, as it ensures a guarantee of product quality, safety and reliability throughout the product’s life cycle.

This is why Technogym offers service packages:

  • Preventive maintenance visits, carried out once or twice a year
  • Ordinary maintenance which is done as necessary
  • Extraordinary maintenance in the form of campaigns to prevent malfunctioning

The Group performs maintenance through authorized Technical Assistance Centers (service providers), which are contracted and managed by Technogym subsidiaries in different countries, including through employed technicians.

Scientific approach, the Technogym method

Scientific approach, the Technogym method

The scientific approach is integral to Technogym's product development, with collaborations with numerous experts and institutions represented by Italian and international universities. Collaboration with sports federations and professional teams for testing high-level athletes is also highly structured.

These collaborations focus on biomechanical and physiological analysis of products under development to certify their safety and effectiveness, as well as studying the benefits of exercise in sports and health. In the case of athletes, Technogym provides support for their preparation using Technogym Lab technologies. The new Technogym Lab at the Cesena headquarters, equipped with the most advanced technologies, tests both elite athletes and Technogym products in the development process. Among Technogym's numerous partnerships with universities and research institutes, several significant collaborations at both national and international levels are noteworthy.

In general, Technogym has involved more than 30 universities and research centres over time to evaluate its innovations during development. To date, Technogym has a portfolio of intellectual property titles including over 320 patents, 250 designs, and 415 trademarks (both national and international), with 29 patents, 19 designs, and 16 trademarks filed.

Learn more about our sustainability efforts

Our 2025 Sustainability Plan

Our 2025 Sustainability Plan

Our Sustainability Plan is the way we put our Sustainability Policy into practice and achieve our goals.

Reporting

Reporting

Key environmental, social and governance indicators show how we’re fulfilling our sustainability commitments.